Delivery Information

The shipment of your package

Packages are generally sent within 2 days of receipt of payment and are shipped via the service ( or by TNT / FedEX courier with tracking and delivery with signature. Once the shipment has been made, we will provide you with the link to track your package online.

Shipping costs include handling and packaging charges and postage. The management costs are fixed, while the transport costs vary according to the total weight of the shipment. We recommend that you group your items in one order. It is not possible for us to group two distinct orders placed separately, therefore shipping costs will be charged for each of them. Your package will be sent at your own risk, but special attention is paid to fragile items.
The boxes are adequately sized and your items are well protected.

The return

The material that you want to return due to purchase errors and / or second thoughts, and in any case not due to the Hardware & Software House / Immenso NET, must be re-packed correctly in the original box, and returned to the Hardware & Software House / Immenso NET upon agreement telephone. Shipping is charged to the customer.

For defects, malfunctions, and errors in sending goods, the Customer will contact the Hardware & Software House / Immenso NET from 9:00 to 12:45 and from 14:30 to 18:30 at +39 0757816615 to receive instructions and agree on the withdrawal and any maintenance and / or product change. The cost of collection and any shipping are borne by the Immenso NET.